JUAN DE FUCA VETERINARY CLINIC

Updated December 2024

Mask Policy

We are a judgement free facility - masks are optional for entry into the building - please be kind and respectful of everyone’s decision to wear/not wear masks.

Business Hours:

Our business hours are as follows:

Monday – 9am to 6pm

Tuesday - 9am to 9pm

Wednesday - 9am to 9pm

Thursday - 9am to 9pm

Friday - 9am to 6pm

Saturday – 9am to 5pm (closed 1-2pm)

Sunday & Stat Holidays - CLOSED

HELP US ALL WORK TOGETHER

Fear/stress free APPOINTMENTS:

Please park in a numbered parking stall

Please remain in your vehicle

Call 250-478-9544 to check in for your appointment

When the veterinarian or technician is ready for you & your pet, they will come out to your vehicle and escort you/your pet into an exam room.

Cats must be in a carrier/Dogs must be on a leash (no flexi leashes) and secure collar

Upon completion of exam – invoice can be paid at a reception terminal

CURRENT WAIT TIMES EXPECTED FOR SERVICES

We offer the option to be on a wait or cancellation list. We have daily cancellation list options for urgent and semi-urgent care, and surgical wait list/cancellation list. Please ask our Client Care Team for information.

APPOINTMENTS/SERVICES

Advance booking – Up to 1 week for wellness/annual or non-urgent appointments.

Illness, urgent care and time-sensitive vaccinations continue to have priority for appointment bookings. We recommend forward booking all wellness/annual exams or non-urgent services whenever possible. The more lead time we are given – the better we can accommodate your request for specific day, time or preferred veterinarian. Clients who fail to show up for an appointment will be billed full cost of their scheduled consult.

SURGICAL BOOKINGS

Advance booking - 1 to 3 months

Surgical bookings have a lead time of 1 to 3 months. This includes spay/neuter, routine dentistry and elective procedures. Please note that urgent and illness continue to be a priority. We will try our best accommodate everyone. Clients who fail to show up for scheduled surgical bookings forfeit deposit. For routine surgical bookings where a deposit may not be taken, the client will be billed at 25% of the scheduled procedure fee.

FOOD ORDERS

Food orders continue to be made through our online store – Vetstore. These are delivered to right your door. Take advantage of the “auto order” feature for pet foods and save! The link to our Vetstore is located on the right side of our homepage and navigation bar. Very limited quantities and sizes of foods available in clinic.

** Discounts for auto order online**