What to Expect

Appointments

Our appointment book is computerized which allows us to efficiently make appointments for you and your pet. Our receptionists will attempt to accommodate all requests to the best of our ability. We are open for scheduled appointments from:

  • Monday and Friday: 9:30am – 5pm

  • Tuesday, Wednesday, Thursday: 9:30am – 8:30pm

  • Saturday: 9:30am – 4:30pm


Prior to Your Initial Visit

Prior to calling to set up an appointment, please fill out our new client form located below. Once we have received your new client form, one of our receptionists will be in touch with you to discuss booking an appointment. If your pet has been seen by another veterinary clinic in the past, please contact them to have them transfer your pet’s medical records to us.

We value the time we spend with our clients and their pets and want to make sure that everyone is well taken care of when they come to visit us.

We will do our best to make sure you are brought into an examination room as soon as we have one available. Our goal is to make sure all of our patients are seen on time, but there will be the occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

On the Day of Your Visit

  • Please be sure to bring with any additional medical records you wish for the doctor to review during your visit as well as a list of questions that you might have about your pet’s health.

  • For safety and to minimize stress, all pets must be on a leash or in a carrier. If you do not have a cat carrier, we have loaner crates available.

  • If your pet is on medication please continue their normal medication schedule and then bring all the medications with you to the appointment.


When You Arrive

Our goal is a fear free/stress free visit for all of our patients.  To minimize noise and congestion in the reception area we request that pets waiting for an appointment remain in the vehicle (when weather is mild) or out on our lovely grassy area in the central parking lot.  Pets are happiest with their people and we want to make every visit as stress free as possible.

Upon arrival please check in with one of our helpful receptionists who will:

  • confirm all your contact information/complete new client forms

  • discuss Puppy/Kitten Health Packages (if applicable)

  • prepare insurance claim forms

  • note any additional questions you may have for the doctor

  • weigh your pet



 Payment Options

Payment is required at the time the service is rendered. We accept cash, Debit, Visa, MasterCard, and American Express as valid forms of payment. We do NOT accept cheques or bill invoices to account.

When unexpected illness strikes a pet, unexpected expense strikes as well. Juan De Fuca Veterinary Clinic understands this and is able to make some special arrangements through the Scratchpay. Click the button below to find a veterinary payment plan.

 New Client Form

Looking to make the Juan de Fuca Veterinary Clinic your furry friend’s regular veterinarian? Please fill out the fields below to submit your new client form prior to your first appointment!

By submitting this form, I hereby give consent to the Juan de Fuca Veterinary Clinic to contact me via email/text/phone for the purposes of updates/warnings, appointment bookings and reminders, patient reminders/vaccine or health notices, newsletter or correspondence from veterinarians and/or support staff. I understand that I can opt out of this service at any time by notifying the Juan de Fuca Veterinary Clinic with a ‘stop email’ notice either by email or phone. By submitting this form, I agree to the payment terms and confirm that all my information is accurate and true.

FEES FOR CARE ARE DUE WHEN SERVICES ARE RENDERED.

For your convenience we accept: CASH, DEBIT CARD, VISA, or MASTERCARD.

Sorry, we do not accept cheques.